Privacy Policy

Australian Authors (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you:

• Visit our website
• Enquire about services
• Engage our writing, editing, formatting, publishing, or marketing services
• Communicate with us

By using our website or services, you consent to the practices described in this Policy.

What Information We Collect

We may collect the following types of personal information:

Contact Details

• Full name
• Email address
• Phone number
• Residential or postal address

Business & Payment Information

• ABN (if applicable)
• Billing information
• Transaction details

Project Information

• Manuscripts and drafts
• Creative concepts
• Publishing platform account details (if we assist with setup)

Website Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and analytics data

We collect only information that is reasonably necessary for providing our services.

How We Collect Information

We collect personal information:

• Directly from you via forms, emails, calls, or service agreements
• Through website enquiries and subscriptions
• Via secure third-party payment processors
• Through analytics and cookies when you browse our website

Purpose of Collection

We collect and use your information to:

• Deliver writing, editing, and publishing services
• Communicate regarding projects and enquiries
• Process payments
• Provide updates and service-related information
• Improve website performance and user experience
• Comply with legal obligations

We do not sell personal information to third parties.

Disclosure of Personal Information

We may disclose information to:

• Contractors such as editors, designers, and formatters engaged for your project
• IT service providers and cloud storage providers
• Payment processing services
• Legal or regulatory authorities where required by law

All contractors are required to handle information confidentially.

Overseas Disclosure

Some of our technology providers (such as cloud storage platforms or publishing platforms) may store data outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure appropriate data protection safeguards are in place.

Confidentiality of Manuscripts

All manuscripts and creative materials submitted to Australian Authors are treated as confidential.

We will not publish, distribute, or disclose your work without written permission, except where required to deliver agreed services.

Data Security

We implement reasonable security measures, including:

• Secure cloud-based systems
• Restricted staff access
• Password-protected devices
• Secure payment gateways

While we take reasonable precautions, no system can guarantee complete security.

Cookies and Analytics

Our website may use cookies and analytics tools to:

• Monitor traffic and performance
• Improve functionality
• Enhance user experience

You can disable cookies through your browser settings, though some website features may be affected.

Access and Correction

You may request access to or correction of your personal information by contacting us in writing.

We will respond within a reasonable timeframe and in accordance with Australian privacy laws.

Complaints

If you believe we have breached your privacy rights, please contact us using the details provided above.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Retention of Information

We retain personal information only for as long as necessary to:

• Deliver services
• Comply with legal obligations
• Resolve disputes

Information no longer required is securely deleted or de-identified.

Marketing Communications

If you subscribe to updates or enquire about services, we may send occasional marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be published on our website with a revised effective date.